Terms and Conditions
Welcome to the Needaplacetogo-Travel.co.uk an authorised retail agent for CaribJet LTD, 141 North
Hyde Road, Hayes, Middlesex, UB3 4NS and Grand Anse, St George's, Grenada WI. CaribJet are ATOL
Protected by ATOL 4037 issued by the Civil Aviation Authority, which allows us
legally to sell to you flights and holidays.
(ATOL which is managed by the Civil Aviation Authority (CAA) is the largest holiday protection scheme for customers who book and purchase air holidays in the UK.)
All rights, including copyright and database right in this Site are owned by or licensed to NAPTG-Travel or otherwise used by NAPTG-Travel as permitted by the owners or by applicable law. Except for your own non-commercial use, in accessing this Siteís web pages you undertake not to copy, store in any medium (including any other website) distribute, transmit, re-transmit, broadcast, modify or show in public any part of this Site without the prior written permission of NAPTG-Travel. An acknowledgement of the source must be included whenever NAPTG-Travel copyright material is copied or published.
You may not use our logo for any purpose whatsoever, unless the intended use of the logo is approved in advance by us in writing.
You must be over 18 years of age to book with NAPTG-Travel since we will not accept unaccompanied minors under 18 years of age for travel.
When booking with NAPTG-Travel please advise us if you have any particular physical or health issues which affect the type of travel arrangements suitable for your needs. For example; if you are disabled, if you require special meals, special seating, adjoining rooms etc, we will provide this information to the relevant supplier. However, we cannot guarantee that all will be met and we have no liability to you. We will, though, make every reasonable effort on your behalf, although there may be an additional cost involved, which in turn will be passed on to you, the passenger.
To confirm a booking with NAPTG-Travel, we will require a deposit of £100 per person. You can send a cheque with a completed booking form to the address shown below. If we do not receive your deposit within 3 days we shall treat your request as cancelled. The final payment due will be shown in our confirmation invoice and no reminders will be sent. When a confirmation invoice is issued it is at this time that a binding contract comes into existence. It is from this point onwards that we have binding, legal obligations to you and you have binding legal obligations to us. The extent of these obligations is set out in the conditions detailed on this page.
The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. If you are making a booking less than eight weeks before you wish to travel, you must pay the total cost of the flight and/or holiday when you make the booking. Please note that if you do not pay as described above, your flight and/or holiday will be automatically cancelled. We do not send reminders. Should we have to cancel your flight and/or holiday because you have failed to pay, you will be liable to pay to us cancellation charges and details of these are set out below.
You may cancel your flight and/or holiday, but depending upon when you do so, there will be financial consequences for you. This is because we incur expenses and losses when you cancel and we therefore do impose cancellation charges to cover our calculation of the expense and loss. Cancellation must be in writing. Also, cancellation does not become effective until we receive your written notification. We then calculate the number of days before the booked departure date and assess cancellation charges accordingly.
We set out below a table of the charges which will be imposed depending upon the length of time between
cancellation and intended departure.
Period before departure 'Cancellation charges'
- More than 42 days £100 per person if a Premium Seat has been booked.
- More than 42 days £50 per person if an Economy Seat has been booked.
- More than 42 days £100 per person for holiday bookings
- 41 - 29 days 40% of cost of holiday
- 28 - 15 days 60% of cost of holiday
- 14 days or less 100% of cost of holiday
Please note that in all the above cases you will have paid us money which will cover the cancellation charge. We are entitled to deduct the cancellation charge from that payment by you and refund to you only the balance. Please also note that the cost of the flight and/or holiday by reference to which cancellation charges are imposed does not include any sums paid by you for insurance or amendment fees. Should you cancel, you automatically forfeit these sums. In certain cases, the price of your holiday is calculated by reference to the number of occupants of a room. If one of those occupants cancels, not only will there be a cancellation charge, but also the remaining members of your party may have to pay an additional sum. Please note that if the reason for cancellation falls within the terms of your insurance policy, then any such charges will normally be refunded to you by the Insurance Company. The insurance premium is forfeited on cancellation.
Unless specified when making a booking, purchasing of a ticket excludes the following;
- where applicable, airport departure taxes payable personally on departure
- unless otherwise specified, flight and/or fuel supplements
- where applicable, single room supplements
- optional excursions/extras, etc.
- items of personal expenditure
- transport to and from UK Airport
- passport and visa costs
- any additional taxes, imposts and charges payable and not reasonably foreseeable at time of contract
- personal travel insurance
Approximately three weeks prior to departure, having received full payment, we will mail your flight
tickets, itinerary, accommodation and representatives details where applicable. When you book within
eight weeks before departure, these documents will be sent to you as described above if practicable,
or made available on departure. A charge of £15 per booking is payable within 7 days or less of
When you receive your tickets, you must check them carefully and notify us straightaway if you think any details are incorrect. We are not liable to you for any problems which arise or complaints which you may have as a result of holiday details having been noted incorrectly if you do not advise us of these.
You must ensure that you have a valid passport and, if necessary, a visa.
All clients should check their own position with regard to passports and visas with the relevant authorities, as we are not responsible for any problems which you may encounter through failure to follow the correct procedure. We do not have any liability to you if you do not have a proper visa or any other documentation which may be required before you are allowed to enter any country to which you are travelling as part of your holiday arrangements. Should that happen, we will try to assist but any assistance will be as a gesture of goodwill. We will be under no obligation to do so and reserve the right to recover from you any costs which we incur. You should also be aware that certain countries, including the UK, impose penalties if you do not have the correct documents to be granted entry/re-entry into the country. Where any such penalty is imposed upon either us or the carrier, you will be obliged to repay either us or the carrier.
You must ensure that you have fully complied with any health requirements, such as vaccinations, for any country which you may be visiting. Please ensure that you carry all the documents which prove that you have complied with these requirements. We would draw your attention to the recommendations contained in the Department of Health leaflet 'The Traveller's Guide to Health' (T4). We are not liable to you for any illness or discomfort which you may suffer as a result of your failure either to obtain necessary vaccinations or to follow medical advice/recommendation, nor if you are denied entry to any country because of your failure to obtain the necessary vaccinations and/or to have with you the documents showing that you have had such vaccinations.
You are responsible for ensuring that you and all members of your party are at your departure airport and checked in, in good time for your flight. Check-in time is three hours before your flight's scheduled departure time. The departure time will be shown on your ticket and you should take careful note of it. We regret that neither the airline nor NAPTG-Travel can accept responsibility if you fail to check in on time and are refused entry onto the flight.
You must not while at the airport or on any aeroplane behave in a way which causes distress or annoyance to others or creates the risk of danger or damage to property. If you do, you are liable to be prevented from travelling at the discretion of the airline and may be subject to arrest. Should that happen, we have no liability to you and it will be up to you to make your own travel arrangements. In particular, we will not give you a refund of any portion of the cost of your holiday.
Whilst abroad, you must not behave in a way which gives offence to others or causes injury. Should you do
so, you may be evicted from your accommodation, at the discretion of the manager. We will have no liability
to you and we will not give you a refund of any portion of the cost of your holiday. Further, if we incur
expense as a result of your behaviour, you will be obliged to compensate us for that expense.
We make arrangements with the airlines, road transport companies, hoteliers and all others who actually provide the services to which makes up part of your holiday. We take all reasonable and practicable steps to ensure that these suppliers are efficient, safe and reputable businesses and that they comply with the local and national laws and regulations of the country in which they provide the service. Wherever possible, we arrange for local representation to be available to deal with any queries, although, for operational reasons at some of our destinations this is not always possible.
You can change your flight and/or holiday booking, but there may be financial consequences if you do so.
If you change your booking after confirmation and before departure date, we will make such a change subject to availability. You will appreciate that we incur cost in making such a change and therefore an administration fee of £25 per person will be charged for making the change.
If you change your booking by transferring it to another person, we will arrange for such a transfer provided
that the reason you wish to transfer your booking is personal illness or serious illness of a close family
relative, jury service, redundancy or unavoidable work commitments, and in any of these events you will need
to provide documentary proof (such as a Doctor's Certificate) of your reason before we will authorise a transfer.
You or the transferee must pay any balance due before the transfer is authorised by us. The transferee must meet
all conditions of the flight or holiday you booked. Your request for a transfer must be sent to us in writing
before your departure together with full details of the transferee, documentary proof and payment of a fee of
£25 per person to cover our administrative costs plus any charges which our suppliers impose by virtue
of the transfer, particularly where any supplier regards the transfer as a cancellation and new booking.
The above is only applicable to transfers of bookings to earlier departures. If you wish to change your booking to a later departure, this will be treated as a cancellation, and cancellation charges will be applicable.
Because we may have to make arrangements with suppliers many months in advance, it may be that changes will be necessary. We do have the right, therefore, to make changes, but those rights are limited and in certain circumstances have financial consequences for us. Our rights depend upon the sort of change which we wish to make.
Alterations are treated as either 'significant' or 'minor'. A significant change is a change to your UK
airport (except between Heathrow and Gatwick) or to your destination or to a lower category hotel or to your
time of departure or return by more than 12 hours.
A minor change is any other change. We have the right to make minor changes at any time and we are not obliged either to advise you in advance of your departure or to pay you any compensation. Wherever practicable we shall tell you before you depart of any minor changes. When we wish to make a significant change, we will tell you as soon as practicably possible before your departure and you will be offered the choice of:
- accepting the alternative, or
- purchasing another flight and/or holiday from us where available, and if it is more expensive you will have to pay the difference, but if it is cheaper we will refund you the difference, or
- cancelling your flight and/or holiday and obtaining a refund of all payments made by you, including the cost of insurance provided that it is the one we have specially arranged.
Occasionally, we have to make changes for reasons of Force Majeure. What this legal term means is unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers can avoid. Examples are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions or similar events beyond our control. If a significant change occurs after the date of commencement of your holiday we shall either, where possible, arrange for you to be returned to the UK (if you wish) giving you a pro rata refund of the cost of all ground services overseas or provide alternative arrangements. If there is a significant change for any other reason, within 28 days of departure, we will pay you compensation as set out in the table below, even if you choose to cancel your holiday and obtain a full refund. Compensation Period before scheduled departure within which a significant change is notified to you and the amount of compensation payable per person:
- More than 28 days NIL
- 28 - 15 days 10% holiday price
- 14 - 8 days 15% holiday price
- 7 - 0 days 20% holiday price
You must appreciate that the above sets out the maximum extent of our liability to you.
Travel arrangements are subject to surcharges for increases in transportation costs such as fuel, scheduled airlines and other airline surcharges which are part of the contract between airlines and tour operator. Also Government action such as increases in taxation plus adverse currency exchange rate variation. In the event of surcharge we will cover an amount equal to 2% of the holiday price (excluding insurance premiums and any amendment charges). Only amounts in excess of this 2% will be surcharged. Should the increase be more than 10% of the holiday price, you have the right to cancel your holiday with a refund of all money paid (except insurance premiums). Should you decide to cancel in these circumstances, you must exercise your right to do so within 14 days from the issue date printed on the surcharge invoice.
We are entitled to cancel your flight and/or holiday, although only in limited circumstances. As already mentioned, we will cancel your flight and/or holiday should you fail to pay or should you behave in an improper manner. In these circumstances you will be liable for cancellation charges. We will only cancel your flight and/or holiday within eight weeks of your departure for reasons of Force Majeure or if the previously stated minimum number of bookings has not been achieved. Should we cancel in either of these circumstances, you will be offered either an alternative flight and/or holiday of a comparable standard or a full and prompt refund of all monies paid by you. Please note that this is the extent of our liability to you.
Times of flight departures are provided to us by airlines. Airlines themselves are subject to air traffic control, weather conditions, the need for constant maintenance and the ability of passengers to check-in on time. That is why there can be no guarantee that flights will depart at the times shown on the tickets which you will receive. We must also make it clear that any such delay is not a matter for which we have any liability to you. We cannot accept any responsibility for making connecting flights.
If you have any problem with any service provided during your holiday, please contact the supplier, such as the hotel/accommodation or car hire company, so that they have an opportunity to put things right. If you remain dissatisfied please contact us or our agents at the telephone number provided when we shall endeavour to resolve matters for you. If you do not complain on the spot we may not be able to offer any assistance after your return but if you remain dissatisfied please contact us within 28 days of your return from holiday when we shall endeavour to investigate and respond to you promptly. Disputes arising out of or in connection with this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5000 per person. There is also a limit of £15000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit, arbitration under the scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
We recognise that things can go wrong and you do have considerable rights. These rights depend upon the provisions of this condition and the other conditions set out above and below, what has actually gone wrong and whether or not you have suffered any personal injury. We shall deal first with your rights where there is no personal injury. Should any part of your flight and/or holiday arrangements not be of a reasonable standard, we accept responsibility and we will pay you reasonable compensation, unless there has been no fault on our part or that of our suppliers and the cause could not have been foreseen or avoided by us or our suppliers even if all due care had been exercised. It is important though to bear in mind that your expectations of the flight and/or holiday must be reasonable. We do not accept liability for any disappointment which you may feel as a result of unrealistic expectations. Finally, you should note that we do limit the reasonable compensation which we will pay you in this way. The maximum amount of compensation we will pay is a refund of the cost of your flight and/or holiday, a refund of any directly attributable expenses and a daily sum of 5% of the holiday price. This maximum applies where everything has gone wrong and you have obtained no enjoyment whatsoever from your flight and/or holiday. In any other situation we will pay you a proportion of the maximum, at our discretion, taking into account all relevant circumstances and in particular, the extent to which your holiday was affected. We shall now deal with personal injury.
Should you suffer death or personal injury or illness arising out of an activity forming part of your travel arrangements, we will accept responsibility unless there has been no fault on our part or our suppliers and the cause was your own fault or one which neither we nor our suppliers could have anticipated or avoided even with the exercise of all due care. However, where death or personal injury is suffered in the course of air travel, rail travel, sea travel or hotel accommodation we limit our liability to compensate you in accordance with the provisions of, respectively, the Warsaw Convention as amended by The Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention. Where the cause of death or personal injury is the acts or omissions of our agents, suppliers or sub-contractors our acceptance of liability is subject to you assigning to us your rights against them and to your co-operation with us in any legal action we take against them.
Should you suffer death, personal injury or illness arising out of any activity which does not form part of
your holiday arrangements or any excursion sold by us, we shall offer every assistance. This includes advice,
guidance and, at our discretion, financial assistance as appropriate up to a limit of £5,000 to enable you or
your legal representative to take legal action against the person responsible for your death, personal injury
or illness. If we consider it appropriate to grant you financial assistance, this will be on condition that
this sum is re-paid to us out of any sum recovered from the person responsible and which is attributable to
legal costs. Please note that the financial assistance which we offer is not per person, but per booking form.
Other than as set out above, we have no liability to you should you suffer death, personal injury or illness.
There are four important terms. The first is that excursions only form part of your holiday arrangements provided that they are arranged by, and purchased through, our representative or authorised local agent. The second is that our acceptance of liability for the acts of our representatives or agents is only binding if our representatives or agents are performing their duties. This excludes, for example, any social contact which you may choose to have with them. The third is that air carriers require that their general conditions of carriage be incorporated in our agreement with you. You may request a copy of these from us. The fourth is that all matters arising from your contract with us are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
NAPTG-Travel takes your privacy very seriously and complies with UK data protection law. Unless you specify otherwise or we state otherwise in this policy or at the time the information is collected, any personal information you provide to NAPTG-Travel will not be divulged to third parties without your consent. However we may make use of your personal details in the following ways;
we collect basic technical information about visitors to our site, in particular the gateway from which they have accessed the site and the pages they look at,
we may in the future collect email addresses in order to distribute newsletters and items of interest. We will inform you prior to doing this, but in any event we would not share them with third parties.
Credit card details will be handled securely to ensure confidentiality. SSL encryption is employed to ensure sensitive data is protected.
This Site contains hyperlinks to other sites. Please be aware we are not responsible for the privacy practices of such other sites. We encourage our users to be aware and to read the privacy statements of the other sites that collect personally identifiable information. This privacy statement applies solely to information collected by this Site.
On occasion there may not be a link through to a particular website. In these circumstances, if you send an email regarding an enquiry of a hotel or other service, we may respond to you ourselves or decide it more appropriate to direct the enquiry to a travel organiser (wholesaler, agent, tour operator or travel agent), which deals with the business in question.
These Terms and Conditions shall be governed by and construed in accordance with English law and you and NAPTG-Travel irrevocably agree that the English courts are to have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions.
All cheques should be made payable to CaribJet LTD and sent to;
PO Box 47628
London SE4 1QR
+ 44 (0) 870 803 0345
+ 44 (0) 208 581 2319